Analysing Problems. Creating Value. Delivering Change.
Hi, I'm Kailash Jai, Business Analyst at IDP Education Ltd. I drive candidate lead conversions, optimize IELTS booking systems, and bridge business goals with engineering execution using Agile & SAFe practices.
IELTS Lead Conversion & Booking Systems
Full-time BA driving test bookings, candidate lead conversion, revenue generation, and payment grievance resolution for global IDP IELTS systems.
Profile & Career Trajectory.
Engineering rigor backed by business management education. Over 3 years driving product requirements and system solutions at IDP Education Ltd.
Kailash Jai
Business Analyst — IDP Education Ltd
Chennai, Tamil Nadu, India
“Analysing Problems. Creating Value. Delivering Change.”
An Engineering graduate (B.E. Computer Science) with a PGDM in Management, passionate about driving business growth, conversion optimization, and seamless user experiences through data-driven product requirements, Agile & SAFe practices, and systems re-engineering.
Technical requirements documentation, Jira user stories, and acceptance criteria.
End-to-end LOB IELTS process modeling connecting systems and global stakeholders.
IELTS test bookings, payment grievance resolution, and candidate experience uplift.
Thiagarajar School of Management
August 2021 — May 2023Postgraduate Diploma in Management (PGDM)
Sri Venkateswara College of Engineering
August 2017 — April 2021Bachelor of Engineering (B.E.) — Computer Science
YRTV Matric Hr Sec School
2016 — 2017Higher Secondary — Maths & Computer Science
“Handwritten Tamil Character Recognition using CNN and ADAM Optimizer” — Deep Learning & Computer Vision Research
The Business Analysis Stack.
Technical literacy combined with executive facilitation. Every skill mapped to tangible enterprise artifacts delivered.
Agile & SAFe Methodologies
Tenure: 3+ YrsJira & Confluence Architecture
Tenure: 3+ YrsRequirements Engineering & Documentation
Tenure: 3+ YrsBusiness Process Modeling (BPMN)
Tenure: 3+ YrsData Mining & Analytics
Tenure: 3+ YrsStakeholder Relations & Consensus
Tenure: 3+ YrsSystems Integration Model
Every business analysis engagement operates across three synchronized planes:
SQL Data Schema · API Contracts · Event Buses
BPMN 2.0 Swimlanes · Automated Gating · SLA Triggers
Executive Steerco Alignment · ROI Telemetry · Risk Triage
Featured Enterprise Deliverables.
Real-world case studies showcasing how I map requirements, eliminate bottlenecks, and automate workflows. Click any project to launch its Interactive As-Is/To-Be Simulator, ROI Calculator, and Traceability Tree.
Flagship Strategic Initiatives [Ranked by Business Impact]
All Enterprise Systems & Process Re-Engineering Projects (5)
Progressive Leadership History.
Chronological record of enterprise mandates, executive steering committees, and cross-functional engineering alignments.
Business Analyst (IELTS Lead Conversion Squad)
Full-time BA of the IELTS Lead Conversion Squad. Responsible for driving test bookings, lead conversion, revenue generation, and improving NPS across IDP IELTS Booking Systems with a primary focus on user experience.
Associate Business Analyst
Analyst of Business and Product requirements in IDP's LTP — IELTS Booking Experience & related applications, ensuring innovations reach candidates and generate business revenue.
Business Analyst Trainee
Worked under LOB IELTS for the Booking Experience product, building features, modeling business processes, and managing a key booking website UI revamp.
Management Intern
Underwent intensive professional training on Agile practices, business use case construction, user story authoring, requirements management, and stakeholder governance.
Market Research & Operations Analyst Internships
Conducted hands-on operations efficiency and market research projects during management studies.
Third-Party Steerco Validation.
“Kailash has an exceptional ability to bridge candidate experience with engineering rigor. His requirements documentation on the IELTS Booking and One Account systems gave our development squads crystal-clear direction.”
Engineering Squad Lead
Senior Engineering Lead
IDP Education Ltd
“In the IELTS Lead Conversion Squad, Kailash's focus on user friction points and payment grievance resolution directly helped improve our conversion funnel and candidate NPS. A true partner to Product.”
Product Owner
Product Owner — IELTS Experience
IDP Education Ltd
“His technical background in Computer Science combined with his PGDM management foundation makes Kailash uniquely effective at translating complex business needs into structured Agile and SAFe deliverables.”
Agile Coach & Scrum Master
Agile Delivery Lead
IDP Education Ltd
Scope & Deliverables Configurator.
Select organizational requirements below to immediately preview recommended business analysis deliverables and engagement velocity.
Targeted Bottleneck Audit & Rapid BPMN Swimlane Optimization
As-Is Flowchart, Root-Cause Fault Tree, Streamlined To-Be Specification, 40 Jira Stories